Bed and breakfast... closed to the sea

+33 (0)2 31 95 87 00

  • image-5minutes-chateau-guillaume-conquerant-Caen

    in 5 minutes

    In 5 minutes of the Castle of Guillaume The Conqueror

  • image-15km-plage-debarquement-Caen

    in 15 kilometres

    of the mythical D-Day landing beaches

  • image-5minutes-caen-centre-historique

    in 5 minutes

    of a city centre full of Art and History

General conditions of Sale

The use of the present site involves the full and whole acceptance of our general conditions. By using this site, you recognize to be major capable, and guarantee the truthfulness and the exactness of the supplied information. Any fraudulent or offending use on your behalf or for another person can result to you a refusal of access to our services as well as a possible financial responsibility. The present general conditions apply to any use of our web site and to any reservation and any purchase made on the present site. The offers and the presented general conditions are valid in the day of their consultation. They are periodically updated, however any taken reservation will be honoured in the date of the stay in the specified conditions.

The rooms rent are from 12:01 am till 12:00 am (a local time of the hotel). The Carline Caen hotel is available seven days a week on a 24-hour.
For any late arrival (after 11:00 pm), inquire directly with the hotel.

In every reservation a number will be delivered to you, it will allow you if necessary to cancel your reservation (caution, in case of on-line payment, no cancellation, modification, or any refund will be possible).

Any reservation made on the Internet, we shall ask you for your credit card number and expiry date as guarantee. Your payment will be made in the hotel at the end of your stay, except if you do not appear at the hotel and if you did not cancel your reservation beforehand. In that case, the amount of the first night will be charged to you.

The accepted means of payment are the following ones:
Visa cards, American Express, Mastercard, Diner’s club, Maestro, Eurocard.
Holiday vouchers, Checks (with presentation of one or two identity cards).

Except for non-modifiable, non-cancellable offers. In case of on-line payment, any cancellation can be made that very day, on the Internet, or with the hotel before 6:00 pm. Then, a number of cancellations will be delivered to you.

The prices posted on our site are in euro. They are posted all tax inclusive, except a daily and personal tourist tax that can be perceived in addition for the municipality.
At any time, our prices are modifiable without that it is applicable to the open confirmed reservations, except modification of the legal or statutory taxes imposed by competent authorities.

Our site can do promotional offers for which no cancellation or modification is possible. In application of the article L121-20-4 of the code of the consumption, the right of retraction planned in the article L121-20 is not applicable.

In case of on-line payment no modification, neither cancellation nor any refund will be possible, the totality of the stay will be charged by your credit card. In application of the article L121-20-4 of the code of the consumption, the right of retraction planned in the article L121.20 is not applicable.

The payment on the site is made by credit card (Visa cards, Mastercard, Eurocard) and through a system of secure payment. Your number of credit card and the three-letter code in the back of your credit card will be asked to you as its expiry date. Any payment, which would be irregular, ineffective, incomplete or deceitful for an attributable motive to the Customer, will the order cancellation at the charge of the customer, without prejudice of any civil or penal action against him/her.

Any signing of order follows the following stages:
You indicate us the criteria of your request
We propose you one or several offers
You choose the offer which suits you
The summary of your order displays (detail and total price)
You check it and if necessary correct your order
You validate definitively your order having validated our general conditions of sale.
You proceed to the on-line payment in secure mode
A detailed confirmation of your order displays in the screen (to print and to keep)
You receive for a maximum deadline of one hour a detailed confirmation of your order in the e-mail address that you communicated us. The reserved stay is acquired to you definitively only after the effective debit of your credit card and the reception of our confirmation.

The confirmation is considered for representing the agreement of the Parts, to be taken into account any contesting must be sent by registered letter within 8 days.
In case of contesting, the data preserved in our information system have probative force.

Animals of only less than 10 kg will be authorized and only one animal per room.
As a hygienic measure, animals are also forbidden in the restaurant dining room or breakfast during the business hours.
* Subject to availability of the room in which animals are allowed.

Any request of information or complaint must be sent to the hotel - customer service (Carline hotel ** -11 Rue du Professeur Joseph Rousselot - 14000 Caen - France), which will be in charge of studying the circumstances of the complaint and to ensure a possible mediation between the Parties.
To be taken into account, any complaint relative to a stay must be sent within 30 days as from the end of the stay. Moreover, the Customer will have to indicate any inconvenience during the stay to limit a possible damage.

Dislodgement: in the hypothesis or, for a reason independent from its will, the hotel would not be capable of assuring the taken reservation, it will make its best efforts to rehouse you at its charges in a hotel of equivalent category and situated near the hotel.

The Customer recognizes the risks bound to the use of Internet. The Carline hotel ** of Caen will make its best efforts to make sure with its suppliers of the smooth running of the site but would not know how to guarantee that the present site is exempt from any abnormality or dysfunction. The Carline hotel ** of Caen would not consequently know how to be held responsible of damage resulting from the use or from the total or partial impossibility of use of the site. In particular it would not be liable in case of non-fulfilment or bad execution because of the customer, of another person or because of force majeure.

The present general conditions are subjected to the French law and to the jurisdiction of the Courts in the place where the claimant is living. Moreover, the Parties make a commitment to do their best efforts to reach an amicable settlement.

The fact for the hotel Carline ** of Caen to do not take advantage of one of the present general conditions clauses would not know as renunciation for the future, to the advantage of the clause.
In the hypothesis where one of the clauses would be declared as null, it will be declared not written without that it affects the validity of the other measures, unless it is essential.
In case of force majeure, in this included the interruption of the telecommunication means, the strikes, the hotel will be loosened from its obligations and the unexecuted services will be the object, in case of on-line pre-payment, of a refund with the exception of the payment of any damages.

There are offers and solutions for groups, meetings, seminars, sportsmen … For more information, please contact us: +33 (0) 2 31 95 87 00.

To discover in Caen and Normandy

Hôtel Carline Caen ** Restaurant Les Colonnes - 11 rue du Professeur J. Rousselot 14000 CAEN Téléphone : 02 31 95 87 00 - Fax : 02 31 94 46 54 - email : hotelcarline@orange.fr